Please create a ticket with a detailed description of your problem. And, if it's possible, make some screenshots of the issues. Our team will look at it and try to fix and send you the instructions.
Also provide us with your WordPress backend credentials (login and password) and with a temporary FTP Access to check the problem on your side, because sometime the problem related with wrong server configuration.
Thanks!
Last Updated: 30/04/2018 11:29
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